FAQ

1. When will my order arrive?

• Ready-to-ship items
These items are processed within 2–3 business days.
Delivery estimates:

  • Ireland: 5–10 business days via An Post

  • United Kingdom: 4–8 business days via Royal Mail / international postal services

• Handcrafted / personalised items
Personalised pieces require 5–7 business days to make.
Once dispatched, delivery estimates:

  • Ireland: 5–10 business days

  • United Kingdom: 4–8 business days

A tracking link will be emailed to you once your order ships.
Please allow up to 3 business days for tracking to update after dispatch.

2. Do you offer free shipping?

Yes — we offer Free Standard Shipping on all orders within Ireland and United Kingdom.

3. Do you ship outside Ireland & UK?

Not at the moment — we currently ship to Ireland & United Kingdom only to ensure reliable delivery times and high-quality service.

4. Are your products safe for babies?

Absolutely! 💛 Every Knitnes piece is made from 100% organic cotton and gentle, eco-friendly materials that are soft, breathable, and kind to even the most sensitive skin. Knitnes is created by a mother, for mothers — every fabric is carefully chosen and tested with real everyday comfort and safety in mind. 🧸🌿

5. Can I return or exchange my item?

Yes, you can return or exchange any item within 14 days of delivery.
Just contact us within 7 days of receiving your order, and our team will help you through the process.
Please note that custom or personalized items (like name-embroidered sweaters) cannot be returned unless damaged or defective.

6. What if my order arrives damaged?

If your item arrives damaged, please send us clear photos within 48 hours of receiving it.
We’ll review your case and issue a replacement or refund as soon as possible.

7. How can I contact you?

You can reach our customer service team anytime at:
📧 hello@knitnes.com
We’ll reply within 24 hours on business days.